24-Hour Cooling-Off Period: Changed your mind right after booking? No worries. You can cancel within 24 hours of signing your agreement and receive a full refund, no questions asked, no deductions. This applies as long as the cancellation happens before we begin move-in preparations for your property.

Flexible Cancellation Before Move-In: We know plans can shift unexpectedly. If you need to cancel after the initial 24-hour period but before you move in, just reach out to us. In most cases, your booking can be cancelled once we find another student to take your place. Our team will walk you through the process and keep things simple.

Cancellation After Move-In: Already moved in, but circumstances have changed? We get it-life happens. Just give us written notice, and we'll explain your options clearly and help you transition out smoothly. Our goal is always to find solutions that work for you and minimize stress during what can already be a tough situation.

Visa Refusal Protection (For International Students): If your visa application is unfortunately rejected, you're protected. Simply send us the official visa refusal letter within the timeline communicated at the time of booking, and we'll cancel your reservation and process your refund accordingly. Each case is handled individually with care, empathy, and understanding- we know how stressful visa situations can be.

Refund Processing Times: Once a refund is approved, it's typically processed within 14 working days, depending on your payment method and bank.

Questions? We're Here to Help. Our team is always available to support you with any questions about bookings, payments, cancellations, or documentation.